Atlas
Logistics specialist
Owns order status, tracking updates, and WISMO deflection.
Coverage
24/7
Signature skills
- Tracking lookups
- Carrier API syncs
- Delay comms templates
Live preview
See how ResponseCX orchestrates your CX
Every section below mirrors the production workspace and can be tailored once you connect your stack.
- Conversations resolved
- 312
- Avg. resolution time
- 2m 14s
- Self-serve rate
- 84%
- CSAT (last 7d)
- 4.9 / 5
+18% vs last week
-36s vs target
+6 pts vs launch
232 responses collected
Recent conversations
Agents collaborating with customers
Select a thread to inspect the exact exchange between your automation and the customer.
Conversation detail
Swap leggings to different size
Atlas located the order, confirmed inventory, and scheduled an express exchange.
Leslie Alexander
3m agoHey team! Can I swap order #4721 from a small to medium? Need it for a trip next week.
Customer
Atlas - Logistics specialist
2m agoHappy to help, Leslie! I've queued an express exchange to a medium and emailed a prepaid label. You'll see the new tracking number within the hour.
AI Agent
Leslie Alexander
1m agoAmazing-thank you for the fast turnaround!
Customer
What would happen in production? Your agent would sync the transcript, update connected systems, and notify teammates according to your escalation rules.
Live updates
What the platform is doing for you
The activity feed below mirrors how ResponseCX narrates automation wins in real time.
Atlas auto-resolved 4 new tracking requests
Just now
New intent "Early access drop" detected in 7 conversations
12m ago
Playbook "VIP Surprise & Delight" executed 3 times
26m ago
Weekly automation review exported to your email
1h ago
Automation studio
Playbooks running in the background
A sample of the automation catalogue with performance telemetry. Everything is configurable in your tenant.
| Playbook | Weekly runs | Success | Hours saved | Last updated |
|---|---|---|---|---|
Fast exchange Validates order eligibility, creates exchange, confirms with customer. | 128 | 92% | 18 hrs | 2h ago |
Refund checkpoint Checks payment status, triggers refund through Stripe, syncs to Shopify. | 84 | 87% | 12 hrs | 6h ago |
Subscription tune-up Skips, swaps, or cancels Recharge subscriptions based on preference. | 56 | 95% | 9 hrs | 1d ago |
AI agent roster
Specialists embedded with your team
Each agent pairs Reasoning LLMs with your policies, tone, and integration stack.
CSAT 4.96 / 5
Mira
Retention lead
Handles subscription updates, loyalty perks, and churn saves.
Coverage
6a - 10p PST
Signature skills
- Recharge updates
- VIP perks engine
- Proactive win-backs
Nova
Revenue recovery
Resolves payment issues and runs dunning automations.
Coverage
Business hours
Signature skills
- Stripe retries
- Manual review queue
- Revenue guardrails
Insights & alerts
What deserves your attention
These digests are generated automatically every morning and can be piped into Slack or email.
Healthy
Returns & exchanges
Automation on the "Fast Exchange" playbook saved 18 agent hours this week.
- 62% of returns deflected without a human escalation
- Average time-to-refund improved by 41 minutes
Needs attention
Shipping delays
Spike in "Where is my order?" contacts from West Coast customers.
- 17 open escalations awaiting tracking updates
- Carrier SLAs slipped to 2.3 days (+0.8 vs baseline)
On track
VIP loyalty
VIP concierge agent handled 24 proactive outreach moments.
- 7 surprise-and-delight credits issued automatically
- Net promoter score among VIPs at 74 (+9 week over week)
Why brands switch
Highlights of the ResponseCX workspace
Everything in this demo is configurable. Here are a few reasons teams choose ResponseCX to scale CX.
Automation coverage
72% of order status tickets resolved without human touch.
Agent collaboration
Escalations arrive with full context, macros, and intent prediction.
Team visibility
Real-time dashboards track deflection, CSAT, and savings.
Continuous learning
New intents labeled automatically to keep knowledge fresh.
Take the next step
Ready to deploy this inside your organization?
Connect Shopify, Gorgias, Zendesk, Loop, Recharge, and 40+ integrations. Roll out playbooks in days, not months.
The demo workspace uses static data so you can click around safely. Once you create an account, the same UI will sync with your order data, knowledge base, and customer channels in real time.