ResponseCX Docs

ResponseCX combines a web platform for configuring AI-powered customer experience operations with a terminal-based CLI for operators and developers.

Start here if you need the shortest path into the product or codebase:

• Get started
• Hosted onboarding
• Local development
• Auth and environment configuration
• Organization administration
• API keys
• Chat widget
• Billing and pricing
• API and webhooks
• Integrations
• Shopify integration
• Gorgias integration
• Email channels
• StateSet Response CLI
• Website onboarding
• Workflow engine
• Workflow Studio guide
• Monitoring and quality
• Roles and permissions
• Launch runbook
• Platform architecture

Recommended paths

New customer or operator

1. Get started
2. Hosted onboarding
3. Website onboarding
4. Organization administration
5. Chat widget
6. Integrations
7. Shopify integration
8. Email channels
9. Billing and pricing
10. Launch runbook
11. StateSet Response CLI

Developer working in this repository

1. Get started
2. Local development
3. Auth and environment configuration
4. Roles and permissions
5. Organization administration
6. API keys
7. Chat widget
8. API and webhooks
9. Workflow engine
10. Workflow Studio guide
11. Platform architecture

Technical lead evaluating rollout

1. Get started
2. Hosted onboarding
3. Integrations
4. Billing and pricing
5. Workflow engine
6. Workflow Studio guide
7. Platform architecture

What the platform covers

ResponseCX is built for customer experience automation across support, commerce, subscriptions, and operational workflows. Typical setup includes:

• creating agents
• importing website and knowledge base content
• connecting support or commerce channels
• testing and deploying workflows
• operating the system from either the web app or the CLI

Doc set status

This docs section currently focuses on the practical setup path:

• getting access and creating an organization
• running the platform locally
• configuring auth and environment variables
• understanding pricing and billing mechanics
• managing org settings, roles, invitations, and API keys
• using API and webhook conventions safely
• connecting the first integrations
• running provider-specific setup playbooks
• importing website content
• embedding the website chat widget safely
• activating and validating the workflow engine
• operating Workflow Studio beyond the quick-start path
• monitoring runtime quality and escalation behavior
• understanding role-gated and internal-only actions
• launching with a controlled runbook
• using the CLI for day-to-day operator workflows

As the docs expand, this hub should stay small and route readers to task-oriented pages rather than becoming a long reference page itself.