AI agents that actuallyclose the ticket.
Cancel orders. Process returns. Update subscriptions. Issue refunds. Resolved end-to-end across Shopify, Recharge, Gorgias, and Stripe — with audit trails and human escalation. You only pay when it works.
- one-touch resolution
- 62%
- lower ops cost
- 71%
- CSAT rating
- 4.82
Proof
Read-only AI tells. StateSet does.
Type a real customer question below — or pick a scenario. Watch the agent execute against Shopify, Recharge, Stripe, and Gorgias. Every step is policy-grounded and audit-logged. Then call the live phone agent to prove it isn't a mock.
Choose a scenario
Want to call it yourself?
+1 (628) 212-6325
Every action is governed by your policy engine and recorded in the audit log. The AI never invents an API call.
Pricing model
Pay only when AI actually resolves.
An outcome is a customer interaction resolved end-to-end by AI without human escalation. If the AI didn't close the ticket, you don't pay for it. No seats, no per-message fees, no surprises.
AI resolved end-to-end
Refund issued, order cancelled, return processed — no human touched it
Escalated to a human
Confidence below threshold, or policy required a person — handed off with full context
Customer abandoned
They walked away before resolution — nothing to charge for
AI got it wrong
Customer pushed back or QA caught it — we eat the cost
How ResponseCX is different
Chatbots route. BPO delays. ResponseCX resolves.
Every alternative optimizes for the wrong metric. ResponseCX optimizes for the ticket actually being closed.
Chatbots
deflect
Optimize for containment, not resolution. Block customers from humans. CSAT falls while "contained rate" looks great on a dashboard.
Legacy BPO
manage
Shift schedules. Seat minimums. Offshore QA. $17 per ticket and rising. You’re already paying for this work — pay less, get more.
Horizontal agents
generalize
No domain grounding. No deep commerce integrations. Probabilistic, not policy-grounded. Demo well, die in production on the first edge case.
Trusted by leading DTC brands
What customers write after the agent resolves their ticket
Thousands of 5-star reviews from real customers.
Real post-resolution reviews from our deployments across DTC brands.
“Impeccable attention to detail and lightning-fast responses. The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human.”
DTC subscription brand
Email · 5 stars
“Very helpful, even on a Sunday.”
Health & wellness brand
Chat · 5 stars
“Quick response time. Very helpful.”
Beauty & personal care brand
Voice · 5 stars
Averaged 4.82 across 200,000+ agent-resolved tickets.
Pricing
Pay per outcome. Not per seat.
One product. Three ways to commit. Base platform fee plus a flat charge for every resolved outcome. Hand-offs to humans are free.
Monthly
No commitmentLaunch in 4–6 weeks. Cancel any time.
- Autonomous email, chat, social, and voice
- Shopify, Recharge, Gorgias, Stripe connectors
- Policy editor, audit log, human escalation
2-Year Commit
Save 30%For enterprise brands locking in long-term ops cost.
- Everything in 1-Year
- 30% off base + outcome pricing
- Dedicated workflow engineering
- Custom policy + integration roadmap
An outcome is a ticket that actually closes. A verified state change — refund issued, cancellation processed, subscription updated — attributable to ResponseCX and audit-logged against your policy.
Cost per resolved outcome
$1.40 – $2.00
vs $17 industry average per human-handled ticket.
Time to launch
4–6 wks
Most brands replace an active BPO contract inside one quarter.
Observed ROI
10× · 100 days
Floor, not ceiling. 15× observed at 180 days.
Frequently Asked Questions
What operators, finance teams, and buyers ask before they launch ResponseCX.
Need pricing detail, procurement help, or a custom rollout plan?
Start in minutes
Stop deflecting tickets. Start resolving them.
Spin up a workspace, watch the agent execute a real resolution, and decide if it's for you. Free until AI resolves your first ticket.
Time to first AI response
~3 min
From sign-up to a real agent answering a real customer question.
What you pay today
$0
Free trial. No card. Upgrade only when outcomes flow.
Commitment
None
Month-to-month. Cancel any time. 15–30% off on 1- and 2-year commits.