Agentic AI forDTC CX.
Autonomous agents that execute, decide, and drive outcomes across your commerce stack — Shopify, Recharge, Gorgias, Stripe. One-touch resolution on 62% of tickets. Pay per resolution, not per seat.
- one-touch resolution
- 62%
- lower ops cost
- 71%
- CSAT rating
- 4.82
Trusted by leading DTC brands
Operational proof
Built for finance, security, and CX buyers who need evidence.
ResponseCX combines write-access automation with clear billing ownership, audit trails, and escalation controls that stand up in buyer review.
Stripe-backed billing
Secure payment collection and billing ownership at the org level.
Action audit logs
Every sensitive workflow records actor, action history, and timing.
Organization access controls
Workspace-scoped access, billing contacts, and controlled permissions.
Human escalation paths
Agents can hand work to a human with context instead of forcing automation.
See The Difference
15 Minutes → 30 Seconds
Watch how a simple subscription cancellation goes from swivel-chair nightmare to instant resolution.
See the agent run
A subscription cancel in 17 seconds.
Real log from a production ticket. The agent reads the request, checks policy, executes across Recharge, Stripe, and Gorgias, then commits an audit trail. No human touch.
Same pattern · more domains
- Returns & exchanges
- Subscriptions
- WISMO
- Warranty claims
- Pre-purchase sales
- Retention outreach
Production results
Measurable outcomes — the floor, not the ceiling.
Numbers measured across live production deployments. Outcome pricing aligns what you pay with what the agent actually resolves.
One-touch resolution
62%
of tickets closed autonomously without human touch — across email, chat, voice, and social.
vs. 18–22% for stateless LLM chatbots.
Ops cost reduction
71%
Average across brands replacing outsourced BPO tiers with agent-first workflows.
Customer satisfaction
4.82/5
CSAT across 200K+ agent-resolved tickets. Humans escalate only when they add value.
“The same machine is answering at 3am on a holiday as at noon on a Tuesday.”
Hear the product do the work.
Call the ResponseCX agent and ask it to process a return, check an order, or cancel a subscription. The demo is wired to real operational flows, not canned copy.
Tap to call
+1 (628) 212-6325
Available now. Ask for a return, an order update, or a subscription change.
No signup required. Just call.
Process
From Onboarding to Automation
Start with a clean self-serve setup, then expand with guided support where your workflows need it.
Create Your Organization
Start with the self-serve flow: create the organization, choose Starter or Growth, and add billing in a single path.
Connect Systems & Guardrails
Connect your commerce stack, define escalation rules, and set the approval thresholds that govern cancellations, refunds, exchanges, and handoffs.
Launch and Expand
Go live with one workflow or one channel, then expand across voice, email, chat, and social with guided rollout support when needed.
How ResponseCX is different
Chatbots route. BPO delays. ResponseCX resolves.
Every alternative optimizes for the wrong metric. ResponseCX optimizes for the ticket actually being closed.
Chatbots
deflect
Optimize for containment, not resolution. Block customers from humans. CSAT falls while "contained rate" looks great on a dashboard.
Legacy BPO
manage
Shift schedules. Seat minimums. Offshore QA. $17 per ticket and rising. You’re already paying for this work — pay less, get more.
Horizontal agents
generalize
No domain grounding. No deep commerce integrations. Probabilistic, not policy-grounded. Demo well, die in production on the first edge case.
What customers write after the agent resolves their ticket
Thousands of 5-star reviews from real customers.
Real post-resolution reviews from our deployments across DTC brands.
“Impeccable attention to detail and lightning-fast responses. The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human.”
DTC subscription brand
Email · 5 stars
“Very helpful, even on a Sunday.”
Health & wellness brand
Chat · 5 stars
“Quick response time. Very helpful.”
Beauty & personal care brand
Voice · 5 stars
Averaged 4.82 across 200,000+ agent-resolved tickets.
Pricing
Pay per outcome. Not per seat.
One product. Three ways to commit. Base platform fee plus a flat charge for every resolved outcome. Hand-offs to humans are free.
Monthly
No commitmentLaunch in 4–6 weeks. Cancel any time.
- Autonomous email, chat, social, and voice
- Shopify, Recharge, Gorgias, Stripe connectors
- Policy editor, audit log, human escalation
2-Year Commit
Save 30%For enterprise brands locking in long-term ops cost.
- Everything in 1-Year
- 30% off base + outcome pricing
- Dedicated workflow engineering
- Custom policy + integration roadmap
An outcome is a ticket that actually closes. A verified state change — refund issued, cancellation processed, subscription updated — attributable to ResponseCX and audit-logged against your policy.
Cost per resolved outcome
$1.40 – $2.00
vs $17 industry average per human-handled ticket.
Time to launch
4–6 wks
Most brands replace an active BPO contract inside one quarter.
Observed ROI
10× · 100 days
Floor, not ceiling. 15× observed at 180 days.
You're already paying for this work · pay less, get more
Your stack, your volume, your savings.
Slide your monthly ticket volume. See what outcome pricing does to your ops line — and how many BPO seats it replaces.
Model: 62% one-touch rate, $17 human-ticket cost (Fortune Business Insights), $5K platform base + $2 / outcome.
Frequently Asked Questions
What operators, finance teams, and buyers ask before they launch ResponseCX.
Need pricing detail, procurement help, or a custom rollout plan?
The next BPO cycle
Replace your BPO contract before the next renewal.
Running autonomously across email, chat, social, and voice — from $5,000 / month base + $2.00 per resolved outcome, with 15–30% off on 1-year and 2-year commits. Ready in 4–6 weeks.
Live in
4–6 wks
Most brands displace an active BPO contract inside one quarter.
Channels covered
All
Email, chat, social, voice — end-to-end, brand-safe.
Commitment
Optional
Start month-to-month. Commit for 15–30% off when you’re ready.